I have posted this in the Pattaya Addicts forum as well.
Mods. Please move this post if 't ask - you need to.
I am currently staying at the Dynasty Inn in Bangkok and this post is all about customer service.
6 months ago I stayed at this hotel and had to leave urgently for a personal emergency which I explained to the receptionist. She immediately - and I didn't ask - credited me with the 2 days that I lost for a future date. A surprise and the next was to follow. When I got home I realised that I had left my shaving kit in the toilet/bathroom and immediately phoned the hotel and asked if they could look for it and keep it for my return. My thoughts - gone, dumped, lost.
After 6 MONTHS I returned to the hotel today and checked in. Asked about the shaving kit. The answer - 'we will look for it'. Went to my room thinking it was gone. Went shopping at the 7eleven and returned to the hotel and even with out my asking, the shaving kit was put on the desk in front of me. I gave them a good tip.
What they were NOT told was that I had 10 000 baht hidden in the kit. IT was all still there when I got it back. Perfect customer service. I will be staying here regularly now.
I thought I had lost 10K and here it is through honesty and good service